Return policy
What is your return policy?
We do not accept the return of bee cocoons but we are happy to accept the return of new and unused products.
Please open a Support Center ticket and include your name, address, and order number. Once the product is received at our facility, we will initiate a refund.
Please open a Support Center ticket and include your name, address, and order number. Once the product is received at our facility, we will initiate a refund.
Related Articles
Damaged goods policy
What is your damaged goods policy? We will happily replace hard goods that were damaged or broken during shipping. Please open a Support Center Ticket and attach an image of the damaged item. We apologize for any inconvenience.Changing your bee ship date
How do I change my bee delivery date? It’s easy to request a change for your bee shipment date! Our shipping policy is to ship bee cocoons on Mondays to ensure that they are not in transit over the weekend. Please fill out a Support Center Ticket ...