Crown Bees damaged goods policy

Damaged goods policy

What is your damaged goods policy?

We will happily replace hard goods that were damaged or broken during shipping.

Please open a Support Center Ticket and attach an image of the damaged item.


We apologize for any inconvenience.

    • Related Articles

    • Return policy

      What is your return policy? We do not accept the return of bee cocoons but we are happy to accept the return of new and unused products. Please open a Support Center ticket and include your name, address, and order number. Once the product is ...

    • Changing your bee ship date

      How do I change my bee delivery date?  It’s easy to request a change for your bee shipment date! Our shipping policy is to ship bee cocoons on Mondays to ensure that they are not in transit over the weekend. Please fill out a Support Center Ticket ...

    • How weather can affect your bees

      My mailbox can get hot during the summer. Is this an issue?  A hot summer mailbox is an issue for leafcutter bee cocoons because intact leafcutter bee cocoons are unable to regulate their temperature. Options to consider: An automatic tracking number ...